Refund Policy

Store process - Focused commitment: The return program at gocontigo covers eligible no-reason returns and exchanges initiated no later than 30 days after delivery.

Refund method and timing

Store process - Straightforward support: A completed return is refunded to its original payment source within 5-10 business days once approval and processing are finished.

Return destination

11417 Bridge Pine Dr, Riverview, Florida, 33569, United States

Cancellation before shipment

Customer standard - Measured service: Contact us before dispatch to request cancellation; after dispatch, the order follows the return and exchange process described here.

Return eligibility

Customer information - Transparent provision: The return process starts with a request made inside the 30-day window; proof of purchase and included parts should accompany the item.

What to expect - Current approach: No-reason returns are unavailable for customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products.

What this means - Order-specific expectation: Customers retain their rights for damaged, defective, incorrectly sent, or missing products even when an item category is otherwise excluded.

Return shipping responsibility

Policy in practice - Focused service: Return postage is the responsibility of gocontigo, whether the request is discretionary or results from damage, a defect, a wrong item, or an incomplete order.

Exchange requests

Customer information - Consistent timing: An exchange can be requested within 30 days after delivery; the replacement is confirmed according to available inventory.

Business and support information

Storefront practice - Current response: The merchant information for gocontigo is provided below for direct customer use.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigobrge.shop

Phone: 512-590-7567

Physical and return address: 11417 Bridge Pine Dr, Riverview, Florida, 33569, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).