FAQ
What happens if I request cancellation after shipment?
Relevant standard - Order-specific application: Contact us before carrier handoff to request cancellation. Later remedies follow the Refund Policy.
Where does the store deliver?
What this means - US-focused responsibility: The store serves US addresses only. Customers pay no standard-shipping charge on a US purchase.
How should Contigo drinkware be cared for?
Process clarification - Detailed commitment: Follow the care, material, temperature, component, and safety instructions for the specific bottle, mug, tumbler, lid, or accessory.
Will the order include tracking?
Practical application - Focused expectation: Yes. A tracking number is provided after carrier acceptance so the shipment can be followed.
How quickly will returned funds be sent?
Policy detail - Transaction-focused response: Allow 5-10 business days for an approved credit to be issued to the original payment method after return processing.
May I return an eligible product without giving a reason?
Process clarification - Order-specific service: A request can be opened within 30 days of delivery for an eligible return or exchange, with return shipping paid by gocontigo.
What are the support contact details?
Policy detail - Reliable practice: Email support@gocontigobrge.shop or call 512-590-7567 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
How long do processing and transportation take?
Practical detail - Accessible clarification: The expected schedule is 1-2 business days for processing plus 4-6 business days in transportation.
Business and support information
Plain-language summary - Transparent review: Requests connected with this policy are handled by gocontigo using the details listed here.
Business name: gocontigo
Trade name: gocontigo
Email: support@gocontigobrge.shop
Phone: 512-590-7567
Physical and return address: 11417 Bridge Pine Dr, Riverview, Florida, 33569, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).